If you are having trouble while accessing this site, please ensure that your browser version is supported. Supported browsers are Internet Explorer 5.5 and all later versions. We have also listed the most common problems below to help you solve your problem.
If you are not able to use the Alt-Tab feature to switch between the testing window and the application, then first please close out of both the test and the application.
Then open the application by itself. When you do so, a dialog box(es) may appear. Please check "Do not Display" in all of the dialog boxes and then close them. This will prevent the dialog box from attempting to load while in the test.
Then restart the application again. After that, please login and restart your test.
You should then be able to use the Alt-Tab key-combination to switch between the 2 windows. Please be sure that you are only pressing those 2 buttons on the keyboard and not any other keys.
This can happen if your browser is configured to support a specific language. From your browsers view menu, select "Encoding->Auto-Select”. This is the default setting for the browser. If that does not fix your problem, please contact technical support using the link on the login page. Include in your request the type of computer and version of browser you are using.
Check to see if you have a utility installed that blocks popup advertisements. These utilities may stop the test window from opening. If you do have a utility installed, either remove it, or turn it off while you are using the site. If you are not sure, hold the control key down when you click to start the test. Many of the utilities will temporarily turn off using this method.
Dual monitor system using a laptop LCD panel as an extended desktop will have a problem opening popup windows (which is how the test is displayed). You will need to configure the operating system to only have one active video monitor. A symptom of this problem is that the test window will show in the tasks running, but the window can not be opened. This is an Internet Explorer limitation only.
If you have antivirus software installed on your machine, it may be interfering with the test delivery. Try turning off the virus scanning software before running the test. Currently this behavior has only been seen with Macafee VirusScan. For Windows users, you can try hitting F5 to refresh the screen. You can also press <Alt-F4> to close the test.
If you have a fast Internet connection, and questions are taking more than five seconds to load, then verify that you do not have performance problems connecting to other sites. If you believe it is a problem with our site, please let us know by sending a message to technical support.
You probably have a caching problem. Make sure that your browser is configured to automatically check the server for the latest page. From the Internet Explorer options menu “General” tab, click the “Settings” button where it says “Temporary Internet files”. Configure the software to automatically check for newer versions of stored pages. This is the default setting for the browser.
When using Internet Explorer, you will need to disable the content advisor to use the site. This feature is disabled by default.
If you cannot find an answer, please contact our technical support and we will be happy to assist you. Email support will be provided Monday - Friday 8:00am - 6:00pm EST. You may also call Technical Support Monday - Friday from 8:00am to 8:00pm EST and Saturday from 8:00 AM to 4:00 PM at 410-889-2200 or 800-514-8491.
