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Technical Support
Some of the symbols in the test are not displaying properly.

This can happen if your browser is configured to support a specific language. From your browsers view menu, select "Encoding->Auto-Select". This is the default setting for the browser. If that does not fix your problem, please contact technical support using the link on the login page. Include in your request the type of computer and version of browser you are using.

When I try to start my test, nothing happens.

Check to see if you have a utility installed that blocks popup advertisements. These utilities may stop the test window from opening. If you do have a utility installed, either remove it, or turn it off while you are using the site. If you are not sure, hold the control key down when you click to start the test. Many of the utilities will temporarily turn off using this method.

I don't have a popup blocker enabled, and my test still won't start.

Dual monitor system using a laptop LCD panel as an extended desktop will have a problem opening popup windows (which is how the test is displayed). You will need to configure the operating system to only have one active video monitor. A symptom of this problem is that the test window will show in the tasks running, but the window can not be opened. This is an Internet Explorer limitation only.

My test is locking up while I am navigating.

If you have antivirus software installed on your machine, it may be interfering with the test delivery. Try turning off the virus scanning software before running the test. Currently this behavior has only been seen with Macafee VirusScan. For Windows users, you can try hitting F5 to refresh the screen. You can also press >Alt-F4< to close the test.

My test is slow.

If you have a fast Internet connection, and questions are taking more than five seconds to load, then verify that you do not have performance problems connecting to other sites. If you believe it is a problem with our site, please let us know by sending a message to technical support.

Only the first page of questions displays.

You probably have a caching problem. Make sure that your browser is configured to automatically check the server for the latest page. From the Internet Explorer options menu “General” tab, click the “Settings” button where it says “Temporary Internet files”. Configure the software to automatically check for newer versions of stored pages. This is the default setting for the browser.

I am getting a "Content Advisor" error.

First make sure you are using a supported browser and computer. If you are, check the list of common problems and solutions under the technical support link to see if your problem is listed. If you can not find an answer, please contact technical support and we will be happy to assist you.

I need to contact Technical Support.

For help with any other technical questions, please contact Technical Support at ncbtmbsupport@testsys.com.


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