Frequently Asked Questions
What software do I need to take an exam?

Software compatibility is primarily determined by the browser you are using. This site supports Internet Explorer 5.5 or higher, Firefox 1.0 or higher, Safari 1.0 or higher. We support most Windows operating systems including Windows NT, Windows 98, Windows 2000, Windows XP, and Windows Vista, as well as MAC 10.3.9 or higher.

What hardware do I need to take an exam?

In addition to having a computer that supports one of the required browsers, you will need to have a color monitor capable of displaying 800x600 with 32-bit color. For best results, use a 17" or larger monitor that supports 1024x768 resolution.

Will the practice exam work over a dial-up connection?

You can take the practice exam using a dial-up modem, but the performance will be slower. For an optimal experience exams must be taken using a broadband connection, such as DSL or a cable modem.

Will my answers be lost if my computer crashes?

No. All answers are saved each time you go to the next question. When you restart the exam will start on the question that was displayed when you crashed.

What are the advanced features in your software?

All memberships gain full access to our intuitive web community. Features include the ability to take practice exams online, diagnostic score reports, review previously taken exams, communicate with other students though the bulletin board, and material useful in preparing for an exam.

Our exam delivery software is fast and intuitive. During the practice exam, you may start and restart as many times as necessary. You can even restart the exam across multiple days. Once you complete the exam, you will receive a detailed diagnostic report on your performance. This report includes scores on each content area.

How long will my membership last?

Your membership is valid for 180 days from the first date you log into our practice exam community.

How many times can I take the practice exam?

You may take the Practice Exam 3 times within 180 days of activating your account.

I have a machine at home and at work. Can I use both?

Yes. Your testing history is maintained on our servers. You can even restart or review exams that you started on a different machine.

I have an Apple Mac. Can I use it to take the NCBTMB Practice Exam?

Yes, please see supported software above.

I am concerned about my privacy. Do you use cookies?

We value your privacy! Practice Online uses session cookies to track the current exam you are taking. Session cookies are deleted from your machine as soon as you close your browser. Although we may collect information through the Practice Exam, it will be for research and evaluation purposes only.

My problem has not been addressed in this FAQ. Where can I get more help?

First make sure you are using a supported browser and computer. If you are, check the list of common problems and solutions under the technical support link to see if your problem is listed. If not, you can not find an answer, please contact Technical Support at ncbtmbsupport@testsys.com, and we will be happy to assist you.


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