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American Society for Clinical Pathology | |
| Online Examination Service | ||
| FAQ and Technical Support | ||
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Frequently Asked Questions
I have a Microsoft Windows computer, what software do I need to administer and take a test?
I have an Apple Macintosh computer, what software do I need to administer and take a test? What hardware do I need to take a test? What type of Internet connection should I have? How can I check my computer to verify it can deliver this test? I am concerned about my privacy. Do you use cookies? How do I configure my browser to allow cookies? Technical Support
I see a "Page not found" message when trying to access the test.
All of the navigation buttons are not appearing or the test is locking up during navigation. My test is slow. I cannot find an answer to my problem. How do I contact you? |
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Frequently Asked Questions
I have a Microsoft Windows computer, what software do I need to administer and take a test?
In order to administer and take a test, it is recommended that you have Windows 2000 or higher installed and Internet Explorer 5.1 or later. The tools for proctoring and taking the tests are available on both Windows and Mac OS X computers. In order to take the operational test, Windows computers also require the installation of the ASCP Online Browser. The ASCP Online Browser prevents test takers from accessing web sites and other programs while taking the test. This software is only used when a student is taking the test and does not transfer any data other than test content and responses. The ASCP Online Browser can be downloaded from the ASCP Online website at http://ascp-online.com. The latest version of Internet Explorer for Windows can be downloaded from http://www.microsoft.com/windows/downloads/ie/getitnow.mspx. See the Appendix for a full list of technical requirements and recommendations. I have an Apple Macintosh computer, what software do I need to administer and take a test? In order to administer and take a test, you need Mac OS X 10.3 or later and Safari 1.2 or later. The tools for proctoring and taking the tests are available on both Windows and Mac OS X computers. Please note that the tools for managing users and student data are only available using Internet Explorer for Microsoft Windows. In order to take the operational test, Mac OS X computers also require the installation of the ASCP Online Browser. The ASCP Online Browser prevents test takers from accessing websites and other programs while taking the test. This software does not transfer any information from the local computer, and it is not used when a candidate is not taking the test. The ASCP Online Browser can be downloaded from the ASCP Online website at http://ascp-online.com. The latest version of Safari for Mac OS X can be downloaded from http://www.apple.com/support/downloads/. See the Appendix for a full list of technical requirements and recommendations. What hardware do I need to take a test? In addition to having a computer that supports one of the required browsers, a color monitor with a resolution of 1024 x 768 pixels with 32-bit color is recommended. For best results, use a 17" or larger monitor. What type of Internet connection should I have? The administration of this test requires a high speed Internet connection. Please make sure you discuss your testing needs with your internal support resources to ensure you have the connectivity necessary to support the number of students you plan to test within a single testing session. I am concerned about my privacy. Do you use cookies? How do I configure my browser to allow cookies? The privacy of candidates, their personal information, and the test materials are extremely important. Session cookies are used to track the current test each student is taking. Session cookies are deleted from your machine as soon as the student closes the testing browser. To enable cookies, you will need to access your internet browsing privacy options. For example, in Internet Explorer, click on the "Tools" menu, choose "Internet Options" and then select the "Privacy" tab. Open the list of web sites allowed to use cookies. Add both "*.starttest.com" and "*.starttest2.com" to the list of allowed sites. I am having problems with the "Bookmarks" or "Favorites" I created for this site. How should I be adding bookmarks that don't break? To ensure working bookmarks and favorites for this website, please follow the instructions below: Windows users with Internet Explorer may right-click on anywhere on the page and choose Add to Favorites...". Then, choose the location in which to create the favorite and click "Add". Mac OS X users with Safari will need to hold down the "Control" key and click on anywhere on the page (the Mac equivalent to a "right-click"). Choose "Add Link to Bookmarks..." from the contextual menu. Then, choose the location in which to keep the bookmark and click "Add". Mac OS X users may also drag the link to the desktop. Technical Support If you are having trouble accessing the test, please ensure that you are using the recommended operating systems and browsers listed in the Appendix. I see a "Page not found" message when trying to access the test. "Page not found" errors can result from a number of different problems. Use the following checklist to try to resolve this problem.
If you have anti-virus or firewall software installed on your machine, it may be interfering with the test delivery. This software may be a stand-alone application such as Norton or may be part of your browser. Most of these packages allow you to configure them to allow access to sites you approve as safe. Please refer to the help component of your anti-virus or firewall software for further assistance. We are aware of some locations that meet all minimum requirements, but have reported issues with test performance for multiple candidates. We have been able to identify the source of the issue as the site-specific network communication settings. If you are experiencing this issue, please confirm that your firewall, proxy, and/or content filters allow unrestricted communication to and from the following:
If this does not address the issue and you have a content filter, please temporarily disable or bypass the content filter to see if this helps. My test is slow. If you have a fast Internet connection and questions are taking more than five seconds to load, verify that you do not have performance problems connecting to other sites. If you believe it is a problem with the testing site, please contact ASCP Online technical support at (312) 541-4999 or ASCP RISE technical support at(312) 541-4741 or RISE@ASCP.org . I cannot find an answer to my problem. How do I contact you? If you cannot find an answer, please contact technical support at ASCPOnline@testsys.com, and we will be happy to assist you. Appendix - Minimum System Requirements for Online Testing The following system specifications will provide the best online testing experience. The specifications which must be met are noted with an asterisk. All other specifications are recommendations.
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